FAQs
Q: Can I request a return for my items?
A: Yes! If you’re not satisfied or receive faulty goods, contact our customer support team for assistance with the return process.
Q: Is my personal information secure on your website?
A: Absolutely. We use robust security measures to protect your data, which is encrypted and stored securely.
Q: How can I place an order on your website?
A:
- Browse and select products.
- Click "Add to Cart" or "Buy Now."
- Enter shipping and billing information.
- Review your order and proceed to checkout.
- We’ll process and ship your order promptly.
Q: Do you ship internationally?
A: We offer shipping within Iraq only.
Q: Do I need to create an account to place an order?
A: No, creating an account is optional. However, it allows for a streamlined experience, including order tracking and personalized offers.
Q: How can I track the status of my order?
A: After shipping, you’ll receive an email with a tracking number to monitor your shipment on our site or through the carrier's system.
Q: Can I make changes to my order?
A: Contact customer support ASAP. We’ll try to accommodate changes, but once processed, modifications may not be possible.
Q: Is it possible to exchange my order?
A: Currently, we do not offer exchanges. However, we’re happy to help with returns and refunds.