Refund policy

We want to ensure that you have a satisfactory shopping experience, and we understand that returns may sometimes be necessary. Please find below our return policy for your reference:

  1. Return:
    When the courier reaches you, check the order. If the size doesn't fit, you can return it to the deliverer immediately. The customer has to pay the transport before receiveing the order.

  2. Eligibility Criteria:
    To be eligible for a return, the item must be:

    • Unused and undamaged
    • In its original packaging

  3. Return Process:

    • At Delivery: When the courier reaches you, check the order. If the size doesn't fit, you can return it to the deliverer immediately.
    • Contact Customer Support: Contact our support team via email or instagram with your order details and reason for return.
    • Shipping: You are responsible for return shipping costs unless the return is due to our error or a defective product. Use a trackable shipping method.

  4. Inspection and Refund Process:
    Upon receiving the returned item, our team will inspect it. If approved, we will process the refund using the original payment method, excluding shipping or handling charges. Refund processing time may vary based on your payment provider.

  5. Exchanges:
    For exchanges, follow the return process and place a new order for the desired item.

  6. Non-Returnable Items:
    Non-returnable items include gift cards, downloadable software, and items marked as final sale or clearance. Check the product description or contact customer support for more details.

  7. Damaged or Defective Items:
    If you receive a damaged or defective item, contact customer support immediately for a replacement, refund, or other solutions.

We strive to provide excellent customer service and will do our best to accommodate your return requests within the specified guidelines. If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team.